Technical
Why do I only have access to a handful of free books?
It sounds like you’ve signed up for Fonetti outside of the National Read-Aloud Challenge. If you head over to https://www.readaloudchallenge.co.uk and register for home access, the system will recognise that you already have a Fonetti account and ...
My child is reading the books, but the stars/reading time is not updating.
It’s great to hear that your child is reading, but we’re sad that something is not as expected. In some cases these can take up to 1 hour to update. If the problem persists, please contact the Support Team with your registration email address and ...
I've registered my child for the National Read-Aloud Challenge, but am unable to find the link to download the Fonetti app.
Thanks for signing up, we hope you all enjoy the Challenge. Fonetti is now available on the web. Simply visit https://app.fonetti.com/ on a desktop, laptop or tablet and sign in using your email address and password that you created when registering ...
What are your office hours?
We’re in the office Monday to Friday, 9am to 6pm. If you need any help, please contact the Support Team and we’ll get back to you as soon as practically possible
What are the technical requirements for the Fonetti app?
The Fonetti app requires access to the internet. We recommend using the latest versions of Google Chrome, Safari or Microsoft Edge on a desktop, laptop or tablet device.