How can I update my payment details?
If you are subscribed via our website, you can update your payment details from our online portal.
If you subscribed through the app, you should update your details via the App Store or Google PlayStore
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Your School Login Details
To get started, you'll need your school’s login information. This will have been emailed to you by the Fonetti Schools Team. Look for an email from Vicki Edgar (victoria@fonetti.com).
How do I set up a new reader?
If you have a family subscription already, just hit the plus button on the profile selection screen you see when logged in to Fonetti. Don’t have a family subscription? You can subscribe online which includes a free trial. Just remember to sign in ...
My child has a school account but I’d like to sign up for Fonetti. How do I do that?
Head to fonetti.com/signup and register for a Fonetti Subscription. Once you’ve created your account, go to https://app.fonetti.com/. Logout of your current school profile, then log back in using your new account details. To switch back to the school ...
How do I merge two profiles together?
Currently, we are unable to merge duplicate pupil accounts. To avoid duplicates, we recommend keeping a clear record of each pupil’s login information and ensuring that each pupil only receives one set of login details. If you find a duplicate ...
How can I reset a pupil's password?
Before resetting a pupil’s password, remember that when you first added your pupils, you would have received an email containing their login details from noreply@tx.fonetti.com It might be helpful to check your email history for a reminder before ...